FREQUENTLY ASKED QUESTIONS

WHY AM I NOT RECEIVING BOOKINGS?

Please ensure that you are responding correctly to the New Job Alert as your communication with HQ is important.  Also make sure that your profile picture is up to date and professional, and that your contact information is current.  Remember to regularly check your Inbox as this is the only way that you will be sent NJAs.  

AM I SHORTLISTING CORRECTLY?

If you are available for a job and would like to shortlist, please follow the below format:

 

Dear (name),

I would like to shortlist for the following event: 

(Event name)

(Shift time)

Thank you,

(Your name)

(Your contact number)

Any responses that do not follow this format will not be processed.

HOW DO I QUERY A PAYMENT?

Please send a polite email in the correct format to payments@soldiersgroup.com.  Your query should include the date and event on which you worked and the detailed query.

Payments are made on the 15th of each month or the weekday following that date if the 15th is a weekend or a holiday.  Please allow three days for inter-bank transfers.  Soldiers Group banks with Standard Bank.

HOW DO I UPDATE MY PROFILE INFORMATION OR PICTURE?

Please email your changes to social@soldiersgroup.com.

HOW DO I UPDATE MY BANKING DETAILS?

Please email your changes to payments@soldiersgroup.com.

WHO SHOULD I SEND QUERIES TO?

There are multiple types of queries that you may have.  Please see below the correct address to send these to:

payments@soldiersgroup.com  -  Payment queries and banking detail updates

info@soldiersgroup.com  -  Purchase of uniforms, client referrals and general enquiries

bookings@soldiersgroup.com  -  Specific booking queries

social@soldiersgroup.com  -  Updates to your Soldiers Group profile

HOW DO I BUY A SOLDIERS GROUP UNIFORM?

We have awesome collared shirts to wear on-site, puffer jackets, caps and t-shirts for sale. Please email info@soldiersgroup.com to make your order.

CAN I GET A PAYSLIP FROM SOLDIERS GROUP?

Soldiers are not employed by Soldiers Group.  We therefore cannot give you a payslip, but we can provide you with a list of your recent jobs and payments if you email payments@soldiersgroup.com.